Privacy Policy

1. Introduction

This Privacy Policy explains how Dacosoft Solution SRL (RO45873293), operating under the brand SynapticAI ("we", "us", "our"), collects, uses, discloses, and safeguards your information when you visit our website and use our services. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Romanian data protection law.

2. Data Controller

The data controller responsible for your personal data is:

• Dacosoft Solution SRL
• RO45873293
• Romania
• Contact: contact@getsynaptic.ai

3. Information We Collect

We may collect the following types of personal data:

• Account Information: Name, email address, and password when you create an account.
• Usage Data: Information about how you interact with our services, including AI model usage, session duration, and feature usage.
• Payment Information: Billing details processed securely through our third-party payment processor. We do not store full payment card details.
• Technical Data: IP address, browser type, device information, and cookies.
• Communication Data: Any messages or inquiries you send to us through our support channels.

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide, maintain, and improve our AI platform services
• To process transactions and manage your subscription
• To communicate with you about updates, security alerts, and support
• To analyze usage patterns and optimize model routing and performance
• To comply with legal obligations

5. Legal Basis for Processing

Under the GDPR, we process your data based on:

• Contractual necessity: To provide the services you have requested
• Legitimate interest: To improve our services and ensure platform security
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: To comply with applicable laws and regulations

6. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting providers, AI model providers). All third parties are contractually obligated to protect your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Account data is retained for the duration of your account and deleted within 30 days of account closure, unless legally required to retain it.

8. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority (ANSPDCP in Romania)

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date above.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at contact@getsynaptic.ai.